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Arcade Shines at Broadmead BID Retailer Awards

Posted on 02 May 2017
Categories: arcade, Events, Specialty

Throughout March 2017 a mystery shopping exercise was conducted, designed to recognise excellent customer service in The Broadmead shopping area. The Arcade has picked some major awards and we couldn’t be prouder of all the guys involved! Check out the full list of runners up and winners below.

Broadmead BID Retailer Awards 2017

On Tuesday 25th April, at Brasserie Blanc in Quakers Friars, the Lord Mayor of Bristol, Cllr Jeff Lovell, was there to congratulate the highest performers and runners up in several categories. It is no shock to us at some of the amazing shops included on the list.


Broadmead BID aims to maximise the appeal and advantages of shopping at the heart of Bristol. It is shaped in response to the current tough trading environment and the impact of Internet shopping on city centre retailing.


The mystery shopping project was run by Storecheckers, who have built up a reputation for providing top quality mystery shopping, market research and training based on building long term relationships with clients who have increased sales and profits by continually improving customer service.


Nine of the winners achieved perfect scores and everyone was particularly proud of the independent retailers who took home six of the 13 trophies.


The list of winners and runners up is as follows:


LARGE RETAILER: Finalists: Primark, Tesco Metro, Wilko

Winner: Wilko
Winner: Urban Identity
INDEPENDENT RETAILER: Finalists: Fun Warehouse, Kemps of Broadmead, Mabz, Urban Identity

Winners: Fun Warehouse, Kemps of Broadmead, Mabz, Urban Identity (each scored 100%)
Winer: Mabz at The Arcade
FASHION RETAILER: Finalists: Edinburgh Woollen Mill, Primark, Slaters

Winner: Slaters (100%)

HAIRDRESSING: Finalists: Cococheno, EK Hair, Regis

Winner: Cococheno (100%)
Finalist: EK Hair
HEALTH & BEAUTY RETAILER: Finalists: Lush, The Fragrance Shop (The Galleries), The Fragrance Shop (Merchant Street)

Winner: Lush (100%)

FOOTWEAR RETAILER: Finalists: Dr Martens, Pavers, Skechers

Winner: Dr Martens

CYCLE RETAILER: Finalists: 50Cycles, Cycle Republic, Runners Need & Cycle Surgery

Winner: Runners Need & Cycle Surgery

Finalists: Snappy Snaps, Thorntons, VIP Electronic Cigarettes

Winners: Snappy Snaps (100%)

Winner: Snappy Snaps

SERVICE PROVIDER: Finalists: Bakers Dolphin, Virgin Media, Yorkshire Building Society

Winner: Yorkshire Building Society (100%)

FOOD & DINING: Finalists: Atomic Diner, Café Amore, La Grotta

Winner: Café Amore

Most Improved Score:


This is a massive accolade for these stores and a true testament to how great their customer service is! Head on down to The Arcade and check out the stores on the list for great products and a friendly smile guaranteed.  


Where to Find Us

Main Map The Arcade, Bristol, City of Bristol BS1 3JD0117 214 0098

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