Throughout March 2017 a mystery shopping exercise was conducted, designed to recognise excellent customer service in The Broadmead shopping area. The Arcade has picked some major awards and we couldn’t be prouder of all the guys involved! Check out the full list of runners up and winners below.
On Tuesday 25th April, at Brasserie Blanc in Quakers Friars, the Lord Mayor of Bristol, Cllr Jeff Lovell, was there to congratulate the highest performers and runners up in several categories. It is no shock to us at some of the amazing shops included on the list.
Broadmead BID aims to maximise the appeal and advantages of shopping at the heart of Bristol. It is shaped in response to the current tough trading environment and the impact of Internet shopping on city centre retailing.
The mystery shopping project was run by Storecheckers, who have built up a reputation for providing top quality mystery shopping, market research and training based on building long term relationships with clients who have increased sales and profits by continually improving customer service.
Nine of the winners achieved perfect scores and everyone was particularly proud of the independent retailers who took home six of the 13 trophies.
The list of winners and runners up is as follows:
LARGE RETAILER: Finalists: Primark, Tesco Metro, Wilko
Winner: Wilko
INDEPENDENT RETAILER: Finalists: Fun Warehouse, Kemps of Broadmead, Mabz, Urban Identity
Winners: Fun Warehouse, Kemps of Broadmead, Mabz, Urban Identity (each scored 100%)
FASHION RETAILER: Finalists: Edinburgh Woollen Mill, Primark, Slaters
Winner: Slaters (100%)
HAIRDRESSING: Finalists: Cococheno, EK Hair, Regis
Winner: Cococheno (100%)
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HEALTH & BEAUTY RETAILER: Finalists: Lush, The Fragrance Shop (The Galleries), The Fragrance Shop (Merchant Street)
Winner: Lush (100%)
FOOTWEAR RETAILER: Finalists: Dr Martens, Pavers, Skechers
Winner: Dr Martens
CYCLE RETAILER: Finalists: 50Cycles, Cycle Republic, Runners Need & Cycle Surgery
Winner: Runners Need & Cycle Surgery
SPECIALIST RETAILER: Finalists: Snappy Snaps, Thorntons, VIP Electronic Cigarettes
Winners: Snappy Snaps (100%)
SERVICE PROVIDER: Finalists: Bakers Dolphin, Virgin Media, Yorkshire Building Society
Winner: Yorkshire Building Society (100%)
FOOD & DINING: Finalists: Atomic Diner, Café Amore, La Grotta
Winner: Café Amore
Most Improved Score:
This is a massive accolade for these stores and a true testament to how great their customer service is! Head on down to The Arcade and check out the stores on the list for great products and a friendly smile guaranteed.
